With the rise of high-deductible health plans, patients are responsible for a larger portion of their healthcare costs, including eye care services. Unpaid patient balances require extra time and resources for follow-up collections, such as sending reminders or making phone calls. This increases administrative costs and delays cash flow.
When patient balances or insurance claims go unpaid for extended periods, the AR begins to age, meaning the likelihood of collecting on those balances diminishes over time. Writing off these aged accounts as uncollectible further compounds the financial loss.
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Optometrists and ophthalmologists expect an ethical and compliant collection agency that adheres to industry regulations like HIPAA, respects patient privacy, and operates transparently. The agency should prioritize clear communication, treat patients with dignity, and offer flexible payment options to encourage resolution without aggressive tactics. Practices want an agency that minimizes defaults while maintaining their reputation by avoiding harassment or unfair practices.