Recover funds without alienating your members. We bridge the gap between financial responsibility and member retention, ensuring your bottom line improves while your reputation stays intact. Serving credit unions nationwide !
Why Credit Unions Trust Collect911:
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99.9% Complaint-Free: Our diplomatic approach ensures your Board never deals with member backlash. Each call is recorded, and can be reviewed by you if required.
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24-Hour Account Setup: You can start submitting accounts securely and be live by tomorrow.
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Member-Owned Mindset: We understand that your “debtors” are your owners. We treat them accordingly.
Credit unions play an essential role in supporting communities, but maintaining healthy cash flow is critical. The current economic landscape has seen a rise in delinquency rates across auto loans and unsecured credit lines. Unlike banks, your “customers” are members. Recovering overdue debts—especially from negative share accounts or unpaid overdrafts—requires a delicate balance of firmness and diplomacy.
Protecting your business reputation, Collect911 holds licenses in all 50 states, ensuring a safe approach for every member interaction. We provide free litigation and bankruptcy scrubs with zero onboarding or annual fees. Our SOC 2 Type II and FDCPA-compliant systems ensure total data security, backed by a 4.85/5 rating from over 2,000 professional reviews. Delivering high recovery rates!
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The Current Challenge: Rising Delinquencies
Recent industry data indicates a shift in member financial stability. With auto loan delinquencies hitting 10-year highs and credit card utilization increasing, Credit Unions are facing higher charge-off volumes than in previous years. Holding these bad debts on your books restricts your lending power.
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The Solution: Partnering with a specialized agency allows you to clean up your balance sheet, improve your net charge-off ratio, and free up capital to lend to members who need it.
What We Recover: CU-Specific Debts
General agencies treat all debt the same. We specialize in the specific asset classes Credit Unions struggle with most:
1. Negative Share / Draft Accounts
This is often the highest volume of “small balance” debt. Whether it’s a $200 overdraft or a $1,500 checking account charge-off, these accounts add up. We have a dedicated team for high-volume, low-balance recovery that creates a significant revenue stream for your branch.
2. Unsecured Signature Loans
Personal loans are risky because they lack collateral. When a member stops paying, you have limited leverage. We use advanced skip-tracing and credit reporting to bring these members back to the negotiation table.
3. Vehicle Deficiencies
After you repossess and auction a vehicle, there is almost always a “deficiency balance” remaining. Recovering this gap is notoriously difficult. Our team understands the legal nuances of deficiency collections and pursues these balances aggressively but ethically.
In-House vs. Outsourcing: The ROI Calculation
Many Credit Unions try to handle collections internally. While this works for early-stage delinquency (1-30 days), it becomes a drain on resources as debt ages.
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The Cost of Internal Collections: When your loan officers spend time chasing bad debt, they aren’t originating new loans. Plus, the cost of mailings, software, and compliance training adds up.
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The Agency Advantage: By outsourcing accounts at the 60, 90, or 120-day mark, you utilize our technology and staff at no upfront cost (for contingency accounts).
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ROI Stat: Professional agencies, utilizing skip-tracing and specialized negotiation tactics, can often recover 20% to 30% more on aged accounts than internal teams.
Flexible Service Models: Fixed vs. Contingency
We offer two distinct paths depending on the age and type of debt:
1. Fixed-Fee “Pre-Collect” Service
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Best for: Recently overdrawn accounts (30-60 days) or small negative shares.
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How it works: We send a series of official letters and reminders for a low flat fee (e.g., $15/account).
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Benefit: You keep 100% of the recovered money. It serves as a gentle “nudge” to get the member back on track before it hits their credit report.
2. Contingency-Based Service
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Best for: Charge-offs, older loans, or members who have “ghosted” you.
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How it works: Our specialized collectors use skip-tracing to locate members and negotiate payment.
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Benefit: No Recovery, No Fee. We only get paid when you do.
Compliance: Protecting Your Charter
We understand that you answer to a Board of Directors and the NCUA. Compliance is not just a checkbox; it is our culture.
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GLBA (Gramm-Leach-Bliley Act): We adhere to strict data privacy standards regarding member financial information.
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FDCPA & TCPA: Our staff undergoes rigorous training to ensure every call and letter is legally compliant.
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Data Security: We utilize SOC 2 compliant data centers and 256-bit encryption. Your member data is safer with us than it is in a filing cabinet.
Our “Member-First” Methodology
How do we collect without causing complaints?
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Empathy Training: Our collectors are trained to listen first. We identify why the member didn’t pay (job loss, medical emergency) and offer solutions based on that reality.
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Omnichannel Communication: We communicate how members prefer—whether that’s via email, text (where compliant), or phone.
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Dispute Resolution: If a member disputes a debt, we pause immediately, validate the debt with your team, and provide proof to the member. This transparency builds trust.
Frequently Asked Questions
Q: Will you report our members to credit bureaus?
A: Only with your permission. Reporting to Equifax, Experian, and TransUnion is a powerful tool to encourage payment, but we can customize this based on your Credit Union’s policy.
Q: Can we view the status of accounts online?
A: Yes. Our Client Portal offers 24/7 transparency. You can see notes on every call, view payments collected, and generate reports for your Board meetings.
Q: Is there a minimum number of accounts to start?
A: No. Whether you are a community Credit Union with 5 charge-offs a month or a large institution with 500, we have the scalability to handle your portfolio.
Take the Next Step
Don’t let rising delinquencies impact your ability to serve your community. Partner with an agency that understands the Credit Union difference.