In Ohio’s premier medical hubs—from the clinical excellence of the Cleveland Clinic and OSU Wexner Medical Center to independent practices in the Cincinnati metro—stagnant patient balances are a critical bottleneck to care. We provide specialized revenue recovery for Ohio providers navigating the transition to “Next Generation” MyCare Ohio and the rising deductibles of the Current healthcare landscape. Our core philosophy is the Urgent, Effective, and Respectful recovery of patient bills, ensuring your clinical independence remains intact.
Protecting your practice’s reputation, Collect911 holds licenses in all 50 states, ensuring a safe approach for every patient interaction. We provide free litigation and bankruptcy scrubs with zero onboarding or annual fees. Our SOC 2 Type II and HIPAA-compliant systems ensure total data security, backed by a 4.85/5 rating from over 2,000 professional reviews. Delivering high recovery rates!
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Simple Pricing: The $15 Fixed-Fee vs. Contingency
We empower Ohio’s medical leadership with two distinct, high-ROI paths to recovery, engineered for the overhead challenges of the Current regulatory environment:
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Fixed-Fee Reconciliation ($15): The “Soft Nudge” for accounts 60–180 days past due. For a flat $15 per account, we deploy a professional demand phase where the patient pays you directly and you retain 100% of the recovered funds.
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Performance Contingency (40%): Our “No Recovery, No Fee” model for aged or complex balances. We assume the full risk and cost of deep-data skip-tracing and professional mediation. If we don’t bring your capital home, you don’t pay a cent.
The CPA Edge: Neutralizing Your Recovery Costs
In the Current Ohio business climate, the $15 fixed-fee model offers a significant structural advantage. This fee is often categorized as a tax-deductible business expense, effectively neutralizing the net cost of your recovery efforts. By treating account reconciliation as a professional service rather than a financial loss, you optimize your practice’s year-end tax position while simultaneously purging your A/R of stagnant balances.
Clinical Philosophy: Urgent, Effective, and Respectful Recovery
Our core philosophy is centered on the Urgent, Effective, and Respectful recovery of patient bills. We understand that in Ohio’s tight-knit medical communities, your reputation is your most valuable asset.
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Bridging the Responsibility Gap: As deductibles climb, patients often feel overwhelmed by billing “static”. We bridge this gap by acting as Account Reconciliation Concierges, clearing administrative confusion to preserve the provider-patient relationship.
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The “Peace of Office” Benefit: Outsourcing the friction of collections restores the “Peace of Office”. Your front-desk staff can return to their primary mission: patient care.
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Bilingual Inclusivity: To serve the diverse demographics of Cleveland, Columbus, and rural Ohio, we utilize Spanish-speaking specialists, leading to faster resolutions with dignity.
Recent Clinical Recovery Results
The Case: A Specialist Senior Living Facility in Columbus
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The Case: Unpaid balances for specialized long-term care services.
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The Respectful Intervention: Our concierges identified that families were confused by the interplay between Medicare/Medicaid dual-eligibility and private balances.
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The Financial Result: We secured $12,500 in recovery within 45 days, maintaining family trust by resolving billing static.
The Case: A Dental/Orthodontic Practice in Akron
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The Case: Delinquent installment payments for multi-year orthodontic treatment.
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The Respectful Intervention: We set up manageable payment plans that respected the long-term relationship with the dentist.
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The Financial Result: The practice recovered $9,800 in past-due balances while treatment continued without interruption.
The Security & Integrity Suite: Protecting Your Practice
We go beyond the phone call to ensure every account is handled with surgical accuracy:
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The Patient Scrub: Before outreach, we perform litigation checks, bankruptcy checks, USPS verification, and skip tracing. The litigation check protects you from patients with a history of filing lawsuits against providers.
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Quality Control: To prevent “review-bombing,” all calls are recorded and randomly reviewed. This ensures every interaction is authoritative, professional, and empathetic.
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Modern Channels: We utilize secure, HIPAA-compliant email and text messaging to reach patients through their preferred channels for faster resolution.
Areas of Expertise
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Healthcare & Medical (Hospitals/Clinics)
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Dental (General/Orthodontics)
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Senior Living (Assisted/Skilled Nursing)
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Fertility Clinics
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Cosmetic Surgery
Regulatory Landscape & Federal Compliance in Ohio
Recovering revenue in the Buckeye State requires strict adherence to state-specific legal windows and federal mandates.
Credit Reporting & Legislative Shifts
The Current landscape has been dramatically altered by the Ohio Medical Debt Fairness Act (HB 257). This law prohibits healthcare providers and collection agencies from reporting nonpayment of medical debt to consumer reporting agencies for inclusion in credit files.
Federal & State Mandates
We ensure 100% compliance with the federal No Surprises Act, including the mandatory provision of Good Faith Estimates (GFE). In Ohio, hospitals must also strictly follow Hospital Care Assurance Program (HCAP) guidelines, which require screening low-income patients for assistance before any legal collection action can be initiated.