Stop manually exporting spreadsheets. Our 1-click integration syncs your past-due accounts directly from AthenaOne to our recovery team—saving your staff hours of administrative work every week.
Why Athenahealth Users Choose Collect911:
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Zero Data Entry: Transfer accounts to collections without typing a single name.
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Exclusive Pricing: Special flat-fee rate of $9.75 per account for Athena users.
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Bi-Directional Sync: We don’t just take the debt; we report the payments back to your ledger automatically.
Based in Virginia Beach, Collect911 is a top-rated medical debt recovery firm serving practices across all 50 states. We combine advanced technology with a compassionate, diplomatic approach that protects your doctor-patient relationships.
How the “2-Way Sync” Works
Most agencies require you to download Excel files, scrub them, and upload them to a portal. That is a security risk and a waste of time. We use the official Athenahealth API pipeline to ensure 100% secure, compliant data transfer.
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Arrow Right (You -> Us): With a few clicks in AthenaOne, you select the accounts that are past due. They are instantly transferred to our system securely.
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Arrow Left (Us -> You): When we collect a payment, it is automatically posted back to the patient’s ledger in Athena.
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Result: Your balances stay accurate, your staff stays off the phone, and your cash flow improves.
Account transfer rules:
Transfer rules can be set up based on your choice, which includes whether you want to transfer all past due accounts automatically after certain number of days, or manually transfer accounts one by one as needed. You can further setup rules if you want accounts to be transferred for Collection Letters service or to go for more intensive Collection Calls.
How to setup
First step is a signed agreement between Collect911 and the Practice. You will provide consent for transfer of accounts from Athenahealth to us for collections. Then one of our representative will setup an online interactive meeting with you and complete the setup process which takes about 20 minutes.
Exclusive Pricing for Athena Practices
Because our integration reduces our administrative overhead, we pass those savings directly to you.
The “Fixed-Fee” Special:
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Cost: $9.75 per account (Standard rate is often higher).
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What you get: A comprehensive 5-letter demand campaign + professional phone calls.
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The Benefit: You keep 100% of the money recovered. Whether we collect $50 or $5,000, you only ever pay the flat $9.75.
The “Contingency” Option:
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Best for: Older debts (120+ days) or accounts that ignore the fixed-fee demands.
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Cost: We charge a percentage only if we collect. No Recovery, No Fee.
Protecting Your Reputation & Compliance
We understand that medical collections requires a delicate touch. You want to get paid, but you don’t want to lose patients or deal with negative reviews.
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HIPAA & SOC 2 Compliant: Your patient data is protected by bank-level encryption during the sync process.
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Diplomatic Recovery: Our collectors are trained in “Patient Advocacy.” We explain insurance EOBs and co-pays clearly, helping patients understand why they owe the bill rather than just demanding payment.
Ready to Automate Your Collections?
Eliminate the risk of human error and the headache of manual data entry.
Activate Your Athena Integration Today
Upgrade to a collection agency that is more responsive, cost-effective, and boasts significantly improved collection rates. Experience a near-zero complaint rate from patients.