The collection agency that makes data transfer from Patterson-Eaglesoft seamless. Stop wasting time manually typing patient data and start recovering revenue with our Eaglesoft-ready portal.
Why Eaglesoft Users Choose Collect911:
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Pre-Mapped for You: Our portal is built to read standard Eaglesoft reports. No reformatting columns or deleting headers required.
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$15 Flat-Fee Pricing: Submit accounts for a low fixed cost. You keep 100% of the recovered funds.
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Hidden Utility Support: We are experts in the Eaglesoft “Collections Extract Manager”—a powerful tool most offices don’t even know they have.
Based in Virginia Beach, Collect911 serves dental practices across all 50 states. We combine specific dental industry knowledge (understanding implants, co-pays, and perio-maintenance billing) with a diplomatic approach that protects your practice’s Google reviews.
Streamlined Transfer: No Data Entry Required
While Eaglesoft does not offer an open API for third-party collections, we have built the next best thing: a Custom Import Tool specifically for Patterson users.
Two Simple Ways to Submit Accounts:
1. The “Extract Manager” Method (Recommended) Did you know Eaglesoft has a built-in “Collections Extract” utility? Most agencies don’t.
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We provide a simple 1-page guide on how to activate this hidden feature.
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It generates a perfect batch file of all past-due accounts in seconds, which you simply drag-and-drop into our secure portal.
2. The “Report” Method If you prefer standard reporting, simply run your “Account Receivable by Responsible Party” report, save it as a CSV/Excel file, and upload it.
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Zero Formatting: Our system identifies the columns automatically. You don’t need to be an Excel wizard.
Pricing Designed for Dentists
We offer flexible options to fit your revenue cycle:
Option 1: Fixed-Fee Service (Pre-Collect)
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Cost: $15.00 per account.
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What You Get: A systematic campaign of 5 diplomatic letters and professional phone calls sent in your name.
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The Benefit: Patients pay you directly. If we recover a $2,000 implant balance, you keep all $2,000. You only paid $15.
Option 2: Contingency Service
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Best for: Accounts over 120 days or patients who have “ghosted” you.
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Cost: We charge a percentage only if we collect. No Recovery, No Fee.
Why “One-Way” Transfer Protects You
Unlike some systems that try to force data back into your software, we utilize a secure One-Way Transfer (You -> Us).
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Ledger Integrity: You remain in full control of your financial data. We recover the funds, and you post the payments in Eaglesoft just like a standard patient payment.
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Reporting Accuracy: This ensures your “End of Day” reports and “Production vs. Collection” numbers always match your bank deposits perfectly, with no third-party glitches.
Protecting Your Reputation
Dental collections is different from medical. We know that a patient you send to collections today might be a patient you want to treat again in 6 months.
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Soft Approach: Our letters are firm but polite, framed as “audits” or “reminders” to preserve the relationship.
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HIPAA Compliant: All file transfers are encrypted and secure.
Frequently Asked Questions:
How do I send unpaid patient accounts from Eaglesoft to a collection agency?
Collect911 makes it easy to transfer past-due patient accounts from Eaglesoft without manually re-entering every account. Dental practices can use Eaglesoft’s Collections Extract functionality or export an Accounts Receivable by Responsible Party report and securely upload the file to Collect911. Our system is designed to recognize standard Eaglesoft data, reducing the administrative work required to submit accounts for collection.
What Eaglesoft report should I use for patient debt collections?
One of the most useful reports is the Accounts Receivable by Responsible Party report. It helps identify outstanding patient and guarantor balances and can be exported for collection purposes. Collect911 can process standard Eaglesoft reports, allowing dental offices to transfer multiple delinquent accounts at once instead of entering each account manually.
Is it HIPAA compliant to send Eaglesoft patient accounts to a collection agency?
Yes. HIPAA allows healthcare providers to use collection agencies for legitimate payment and collection activities, provided applicable HIPAA requirements are followed. Collect911 uses secure processes for handling patient account information and limits information used for collection purposes to what is reasonably necessary. Appropriate business associate documentation can also be used when required.
When should a dental practice send an unpaid Eaglesoft account to collections?
Dental practices should generally avoid allowing unpaid patient balances to remain untouched for many months. Fresher accounts are usually easier to resolve than heavily aged balances. Collect911’s $15 fixed-fee service can be used for newer delinquent accounts, while older, difficult, or unresponsive accounts may be better suited for contingency collections where a fee is charged only when money is recovered.
What happens if a patient says insurance should have paid the Eaglesoft balance?
Insurance-related disputes should be reviewed before aggressive collection activity continues. If a patient questions the balance or believes an insurance payment is missing, the account can be documented and referred back to the dental practice for verification. The practice can review the Eaglesoft ledger, insurance payments, adjustments, and remaining patient responsibility before collection efforts continue.
What is the difference between fixed-fee and contingency collections for Eaglesoft accounts?
With Collect911’s $15 fixed-fee collection service, the practice pays a flat fee per account and keeps 100% of money paid directly to the practice. This approach is especially useful for relatively recent patient balances. Contingency collections are generally better for older or more difficult accounts. There is no upfront collection fee under the contingency model; Collect911 receives an agreed percentage only when money is successfully recovered.
Recent Recovery Results:
Family Dental Practice — Fixed Fee — 72% Recovered
A family dental practice submitted $18,450 in unpaid patient balances exported from Eaglesoft. Most accounts were relatively recent and were placed in our $15 fixed-fee program.
Recovered: $13,284 — 72% recovery rate.
Patients paid the dental practice directly, allowing the practice to retain 100% of the recovered balances.
Multi-Location Dental Group — Contingency — 69% Recovered
A multi-location dental group had $31,600 in older Eaglesoft patient balances, including patients who had stopped responding to the practice’s internal collection attempts. The accounts were placed under our contingency collection program.
Recovered: $21,804 — 69% recovery rate.
There was no collection fee unless money was successfully recovered.
Ready to Recover Your Production?
Don’t let uncollected treatment plans hurt your practice’s profitability. Use the agency that understands your software.