Stop printing 50-page aging reports and highlighting names with a marker. Use the “Collections Manager” module the way it was designed, and recover your revenue without wrecking your end-of-day reports.
Why Dentrix Users Choose Collect911:
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We Know the “Collections Manager”: Most offices underutilize this powerful module. We help you set up the perfect “View” to filter accounts in seconds.
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Ledger Integrity: Our One-Way Transfer ensures that your “Production vs. Collection” reports always match your bank deposits. No third-party software writing back to your ledger and creating ghost payments.
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Fixed-Fee Recovery: Send accounts for a flat fee (e.g., $15). You keep 100% of what is collected.
Based in Virginia Beach, Collect911 serves dental practices across all 50 states. We understand the difference between a “Guarantor” and a “Patient” in Dentrix, ensuring we never aggressively pursue a child when the parent is the responsible party.
The “No-Typing” Transfer Method
Dentrix can be notoriously difficult to export data from if you don’t know the tricks. We have simplified the process to a few clicks.
Two Ways to Submit Accounts:
1. The “Collections Manager” Method (The Pro Way)
Did you know the Collections Manager (in the Office Manager module) allows you to create a custom “View”?
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Our “Secret” Setting: We provide a 1-page guide on how to set your filters to “Over 90 Days” + “Last Payment Date < 30 Days Ago”.
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The Result: You generate a clean list of only the patients who need to be sent, which can be printed to a PDF or exported to a file in minutes.
2. The “Provider Aging” Report
If you prefer standard reporting, simply run the Provider Aging Report (not the standard aging report, which is less detailed).
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Why this report? It separates balances by provider (Dr. Smith vs. Dr. Jones), ensuring you credit the recovery to the correct producer in your system.
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Simple Upload: Save the report as a PDF or CSV and drag it into our portal. Our system parses the data automatically.
Why “One-Way” Sync is Safer for Dentrix
Many “integrated” apps try to write data back into Dentrix, which often causes ledger corruption, duplicate payments, or messed-up adjustments.
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Our Approach: We use a secure One-Way Transfer (You -> Us).
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The Benefit: When we recover funds, the patient pays you directly (or we send you a check). You post the payment in the Ledger window manually, ensuring your Day Sheet and Deposit Slip match perfectly every single time.
Pricing Designed for Private Practice
We offer flexible options to fit your revenue cycle:
Option 1: Fixed-Fee Service (The “Soft Nudge”)
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Cost: $15.00 per account.
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What You Get: A systematic campaign of 5 diplomatic letters and professional phone calls.
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The ROI: If we collect a $1,200 crown balance, you keep all $1,200. You only paid $15.
Option 2: Contingency Service
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Best for: Accounts over 120 days, “ghost” patients, or skipped accounts.
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Cost: We charge a percentage only if we collect. No Recovery, No Fee.
Protecting Your “Guarantor” Relationships
In Dentrix, the “Head of Household” (Guarantor) often manages the bills for spouse and children.
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Family-Level Logic: Our system recognizes family grouping. We won’t send three separate letters to the same mom for three different kids. We consolidate the communication, which is more professional and less annoying for the patient.
Ready to Clean Up Your Aging Report?
Don’t let technical hurdles stop you from getting paid. Partner with the agency that understands your software.