10 out of 10 dentists recommend us!
We are unlike a typical collection agency. We understand the financial strain on families that have defaulted and your own hesitancy in using collections. Our patient-sensitive service is the perfect match for your practice.
We stand for Family before Numbers .. People before Profits!
Our persistent, tactful yet firm approach endures maximum recovery for your accounts while fully attempting to preserve your relationship with your patients.
Delivering enhanced collection results and improving patient experiences are the core principles of our dental debt collection solutions.
We’re Dental Debt Collection Experts.
Serving hundreds of dentists nationwide: Contact us
Check our Google reviews (1300+ reviews, averaging 4.8 out of 5); not just clients but even debtors have left 5-star reviews about our agency due to the positive and cooperating attitude of our debt collectors. Our recovery rates are way higher than the industry average.
Dental debt collection requires a deep understanding of how the dentist and patient relationship works. Even with no fault of the dentist himself, a single cranky patient can attempt to spoil the reputation of a dental practitioner in many ways:
1) He may post negative reviews on Twitter and Google
2) Spread negative publicity with word of mouth.
3) File a legal suit against the dentist for violating debt collection laws.
Dentists face ever-increasing challenges, including increased competition, changing regulatory environment, business complications, furthermore doctors have to buy Malpractice Insurance, which itself can be quite costly. Amid all these challenges, the pressure of reduced cash flow due to non-paying past due accounts can not just be frustrating but also become a roadblock to expanding their practice.
Dental collections made simple:
After a very careful evaluation, we have partnered with the Kinum collection agency which has enormous experience and success with dental collections. These are the main steps involved in dental collections.
Selection Criteria for Dental Collection Agency.
a) Number of accounts purchased for collections never expires. This is an astronomical advantage.
Nearly all other collection agencies keep an expiration duration on accounts purchased, varying from 6 months to 2 years. Due to this expiration clause, either the dentists land up buying fewer than needed accounts at a higher price or buying a larger number of accounts just to realize that a large chunk of them went unused and finally expired. This is a win-win strategy for the collection agency, not the doctor/dentist. If accounts do not expire, dentists can purchase a large number of accounts in one go and avail the benefit of lower pricing.
b) Adherence to federal and state laws. The agency must follow additional guidelines specific to the medical, orthodontics, and the dental industry, including HIPAA*, TCPA, and FDCPA.
c) Going an extra step by implementing direct integration with billing software products like EagleSoft, Dentrix, and many more. These technical integrations allow the transfer of accounts from your billing software to the collection agency using a simple interface. It’s a great time saver and convenient for any dentist.
d) Unlike almost all other collection agencies, Kinum’s collection letters are sent in colored print instead of plain black and white. This extra investment from Kinum ensures that your patients take these demands a lot more seriously.
e) Guarantee of collections: A promise to minimally collect two times the purchase price if all accounts purchased are submitted through Step 1 and/or Step 2 as per the contract else the refund clause can be invoked.
f) Provides a 24/7 online portal to submit accounts and monitor the progress of accounts already in collections.
g) The agency is experienced in dental collections, and keeps up to date with the changing regulatory environment of the industry.
h) Performs additional checks on debtors if their address has changed or if the patient is protected due to bankruptcy. Furthermore, the agency attempts to check if the patient has a history of being litigious.
i) Offer contingency services for more difficult-to-collect accounts or those which are over 5-6 months old. No Recovery-No Fees.
j) There are no hidden fees and the process is kept completely transparent.
k) Accounts purchased under Step 1 and Step 2 are fixed fee services and are an extremely cost-effective way to recover on past due accounts. Furthermore, it gives you more than a 30% discount if Step 1 and Step 2 services are purchased under the combo package scheme.
l) Offers to report the debt to credit bureaus like Experian, Equifax and Transunion if you want.
*HIPAA is the federal law that governs how “Covered Entities” and “Business Associates” handle the privacy and security of patients’ protected health information (PHI).