Our collaboration with Athena Health offers medical practices an efficient, courteous, and streamlined approach to debt collection for overdue accounts. You have the flexibility to establish your own collection policies. This means you can opt for automatic transfer of past due accounts to us based on criteria you specify, or you can choose manual transfer, where accounts are only sent for collection after your individual review. The frequency of transfers can be tailored to your preference, with options for weekly, bi-monthly, or monthly transfers.
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Transfer of Past Due Accounts:
You will be able to directly transfer past due accounts from Athenahealth to us without the need to re-enter them on our client portal. Since we reports all payments collected back to Athenahealth, you will be able to track the collections progress both inside the Athenahealth’s platform or by logging on our client portal.
Account transfer rules:
Transfer rules can be set up based on your choice, which includes whether you want to transfer all past due accounts automatically after certain number of days, or manually transfer accounts one by one as needed. You can further setup rules if you want accounts to be transferred for Collection Letters service or to go for more intensive Collection Calls.
How to setup
First step is a signed agreement between Collect911 and the Practice. You will provide consent for transfer of accounts from Athenahealth to us for collections. Then one of our representative will setup an online interactive meeting with you and complete the setup process which takes about 15 minutes.
Benefits and Pricing
- Reduction in days in receivables
- Ability to maintain the patient relationship
- A low cost solution
- No setup fees, no long term contracts, no hidden fees.
Collection Letters Service (also called the Connect – Step 1 or/and Step 2)
- Best used on accounts 30-180 days past due (You control the process).
- Customized setup of up to 5 Collection Demands.
- Letters and/or phone calls.
- Flat-fee of no more than $9.75 per account.
- Best utilized after the third statement.
- All money paid directly to you or in your Athena PO box account.
- Written demands are sent in colored print for maximum impact.
- Spanish and English contacts.
- Scrubs performed: Litigious Patient, Bankruptcy, USPS Change of Address.
- Unlike other agencies, accounts purchased from us never expire. But majority of AthenaHealth clients are setup on a “Pay-as-you-go” basis so you won’t have to setup anything in advance.
Collections Calls by a debt collector (also called the Collect – Step 3)
- No upfront cost, we charge only if we collect.
- 40% contingency fees.
- Best used on accounts over 180 days past due.
- Process controlled by us.
- We accept payments and puts them into a trust account and will send you the contracted percentage the following month.
- Credit Reporting, if requested
Legal (Step 4):
Accounts may be forwarded for legal intervention if all other reasonable strategies have been exhausted.
Already using another collection agency?
Try us and we sincerely believe that you will be delighted to see the difference.
Here is a short video about our integration.